Shipping and Returns

How does ordering and shipping work?

After you complete an order, you will receive a confirmation by email. Once the parcel has been packed and handed over to the carrier, you will receive a shipping confirmation — where available, including a tracking code so you can follow your shipment.

We process orders on business days. If you order at the weekend or on a public holiday, your order will be processed on the next business day. Below you will find the specific details about the delivery area, costs, and delivery time.

Delivery area

We ship to: {{FILL: delivery countries / area, e.g. the Netherlands and Belgium}}. If you would like to know whether delivery to your address is possible and it is not listed here, please contact us.

Shipping costs

Shipping costs are {{FILL: shipping costs in €}} per order. From an order value of {{FILL: amount for free shipping}} we ship free of charge. The exact costs are always shown in your shopping basket before you finalise the order, so there are no surprises.

Delivery time

The expected delivery time is {{FILL: delivery time in business days}} after dispatch. This is a guideline; during busy periods or around public holidays delivery may occasionally take a little longer. Has your parcel not arrived within the stated timeframe? Please contact us and we will look into it together.

How do I return a product?

If a product turns out not to be right for you, you can return it within the statutory cooling-off period. As a consumer you have {{FILL: number of days cooling-off period, minimum 14}} days after receipt to notify us that you wish to cancel the purchase. After that, you have a few more days to actually send the product back.

You do not need to give a reason. A return follows a few straightforward steps, described below.

Step-by-step return process

• Register your return. Let us know by email or through the contact form that you would like to return a product, including your order number.
• Pack the product carefully. Please return it in the original, undamaged packaging as much as possible.
• Send it to the return address: {{FILL: full return address}}.
• Wait for confirmation. Once we have received and checked your return, we will notify you and process the refund.

Return conditions

For hygiene and safety reasons, sealed products related to health — such as dietary supplements — may sometimes not be accepted for return once opened. Which products this applies to and what exceptions exist can be found in our terms and conditions: {{FILL: reference to or summary of the return policy}}. If in doubt, you are always welcome to contact us first before sending anything back.

Costs and refunds for returns

If you exercise your right of withdrawal, we will refund the order amount. Below you can read who is responsible for which costs and how quickly you will receive your money back.

Who pays the return shipping costs?

The costs of returning the product are {{FILL: at the customer's expense / at our expense}}. This is also stated in our terms and conditions, so you know in advance where you stand.

Refund timeline

After receiving and checking your return, we will refund the amount within {{FILL: number of days for refund, usually within 14}} days, using the same payment method you used, unless we agree otherwise.

Received a damaged or incorrect product?

Did you receive a damaged, incorrect, or incomplete parcel? We will of course sort it out for you. Please contact us as soon as possible, ideally with a photo of the product and packaging and your order number. We will then look for a suitable solution together, such as a replacement or refund.

Would you like to know more about how we handle the quality and safety of our products? You can read more on our quality and safety page.

Questions about your order

If the information on this page does not fully answer your question, or if you have a specific question about shipping or a return, we are happy to help. On our contact page you will find how to reach us and at what times.

Please have your order number to hand when you contact us; this allows us to help you more quickly and efficiently.